CREDIT CARD
You can choose to pay for your order by credit card or debit card. The accepted credit cards are: VISA, MASTERCARD, AMEX, Union Pay.
We also accept payment by POSTEPAY and all rechargeable cards operating within the VISA ELECTRON circuit.
Have you already heard of PSD2?
Security is extremely important to us, so we would like to confirm that your information will always be encrypted and secure.
We also remind you that credit and debit card payments are subject to validation and authorisation by both us and your credit institution. When you place an order using a card payment, your bank may ask you to confirm your identity using 3-D Secure authentication.
3-D Secure authentication reduces the number of fraudulent online activities including identity theft and unauthorised use of cards. It protects cardholder data and reduces fraud attempts.
There are many ways to authenticate online payments and you may be asked to confirm your identity via SMS, email or TouchID.
We recommend contacting your bank to ensure they have your correct contact details in case you are asked to use SMS or email for 3D Secure authentication.
PAYPAL
PayPal is another fully secure method for online payments that lets you pay for your order by directly accessing your account.
The data relating to your account and the credit card linked to your account is managed directly by PayPal, which will send you an email notification after the payment has been made.
KLARNA
Klarna offers an innovative, fully digital payment service.
Find out more about the deferred, instalment or immediate payment option and how to use it online here.
Check whether the payment method is available in your country: if it is, you will find it among those selectable at checkout.
SCALAPAY
Pay in 3 installments. Receive your order now. Enjoy it and take your time to pay little by little.
Scalapay allows you to pay in three interest-free monthly installments and receive the purchased products immediately. You will be charged for the first installment at the time of purchase, and the subsequent installments after 30 and 60 days.
Method available from an amount of 100 € for amounts less than or equal to 1,500 €
Check whether the payment method is available in your country: if it is, you will find it among those selectable at checkout.
AMAZON PAY
Amazon Pay is a service that allows you to use the payment methods already associated with your Amazon account to pay for your products online.
GOOGLE PAY
Google Pay is a quick and easy way to pay on sites, in apps and in shops using the cards saved in your Google account. Google Pay protects your and your cards' data during payment.
APPLE PAY
Apple Pay is the payment method that allows you to make online payments using your Apple devices.
BANK TRANSFER (EUROPEAN UNION ONLY)
Purchase by BANK TRANSFER is only active for the countries of the European Union. At the time of payment and in the order confirmation you will have the bank details to make the payment. The goods will only be shipped upon actual receipt of payment in the bank.
ALIPAY
Alipay is one of the most popular digital payment services in China. All payments with AliPay are secure and protect consumer privacy to the fullest extent.
WHY IS MY PAYMENT REFUSED?
Occasionally, some inefficiencies may occur during payment, mainly due to momentary disruptions related to the circuit used.
- Always check that the data entered during payment is correct, including procedures related to entering the 3D seccure code or other authorisations required by your bank via app or SMS, which must be provided in order to complete payment
- Verify that you have not reached your credit or debit card limit, or if you are using a rechargeable card that it contains an amount for the purchase
- Check that your card is enabled for online payments and has no particular limitations (e.g. blocking of international payments)
- If you are using PayPal check that your account is active and verified. Also check that the linked account or card is active and up to date and has a sufficient balance. Do not leave the payment page before the end of the checkout process
- Waiting a long time to enter the required payment details or payment authorisations may cause the checkout page to expire and consequently the transaction
For issues with Klarna and Scalapay we encourage you to try your purchase again if it was unsuccessful and to contact the respective customer service department for more information regarding your account