SHIPMENT
We work every day to make your shopping experience in our eShop as pleasant as possible.
On this page you will find all the answers you are looking for related to shipping. If you still have doubts, start chatting with Antony our Chatbot, or contact Customer Care.
Due to current international circumstances, shipments to Russia, Moldova and Israel are temporarily suspended. Instead, shipping service for Ukraine has been reinstated.
WHAT ARE THE SHIPPING COSTS?
STANDARD SHIPPING
Shipping costs are calculated in the shopping cart when you enter your address.
Standard shipping costs will be free of charge for all orders over:
| Country | Free shipping from |
| UK | 130£ |
| Netherlands | 150€ |
| Belgium | 150€ |
| Estonia, Latvia, Lithuania, Bulgaria, Hungary, Morocco, Cyprus, Greece, Iceland, Ireland, Malta, Portugal | 150€ |
| Albania, Macedonia, Moldova, Slovenia, Armenia, Denmark, Finland, Sweden, Norway, Bosnia and Herzegovina, Croatia, Czech Republic, Montenegro, Poland, Romania, Serbia, Slovakia | 150€ |
| Australia, British Virgin Island, Emirati Arabi, Giappone, Kuwait, Qatar, Singapore, Sud Africa | 250€ |
| US & Canada | 165$ |
| South America | 270$ |
| Rusia, Bielorusia, Azerbaidjan, Kazahstan, Ucraina, Uzbekistan, Tagikistan, Turkmenistan |
25.000 RUB |
| Other Country | 250€ |
EXPRESS SHIPPING
Express shipping is available to the Itlay, Vatican City, San Marino, Switzerland and the European Community. The cost of express shipping will be calculated in the shopping cart.
| Country | Express shipping cost |
| Italy | Up to 9€ |
| Vatican City | 15€ |
| San Marino | 15€ |
| Switzerland | 15€ |
| European Community | Up to 15€ |
If express delivery costs are available for your country, you can select them at checkout after entering your address.
HOW SOON WILL I RECEIVE MY ORDER?
Orders will be processed by our logistics in 1-2 working days from the date of their receipt in the system and entrusted to the courier.
Please note that delivery times may vary during sales periods, promotions, national holidays, possible customs controls and depending on the destination. For some EU and non-EU countries delivery times may be longer.
STANDARD SHIPMENTS: 2-3 working days from delivery to courier.
For Sicily, Sardinia and Calabria delivery may take an extra day. Products are delivered by courier from Monday to Friday during working hours.
CAN I CHANGE THE DELIVERY ADDRESS?
Once your order has been shipped, it will not be possible to change your delivery address. If after placing your order you notice any address-related errors, please contact our Customer Care team promptly for assistance.
WHAT HAPPENS IF I AM NOT PRESENT AT THE TIME OF DELIVERY?
If you are not present at the time of delivery, the courier will leave a notification card with instructions on how to collect the goods or will try to make 2 new delivery attempts.
At the time of dispatch you will be notified by e-mail of a code to monitor the dispatch status of your parcel: you can use it at any time to track the progress of the delivery.
In order to facilitate the delivery, we suggest that you choose an address where there is always someone who can make the pick-up. If you prefer to receive your order in an office or at a concierge desk, please also indicate the name of the contact person who will collect it for you.
At the time of delivery always check that your package is intact, not tampered with or damaged in any of its parts. Also check that the number of packages being delivered corresponds to the number indicated on the transport document.
WHAT DO I DO IF THE PACKAGE IS DAMAGED OR THERE ARE ANY ITEMS MISSING?
We prepare each order with care and make it a point to ensure that you receive an undamaged parcel with all items purchased.
If this is not the case, please contact our Customer Care team with details of the problem and send photos of the damaged package and its contents. In the case of missing items, we ask you to briefly specify which item is missing.
I HAVE NOT RECEIVED MY PACKAGE, WHAT CAN I DO?
Our couriers guarantee reliable and accurate shipping and delivery, but exceptions may still occur.
If the tracking number shows a delivery problem related to the shipping address, you can contact the courier directly for further information about your package.
In the event that the courier needs our intervention as shipper, please contact our Customer Care no later than 14 days after the package has been dispatched.
PAYMENT OF ANY CUSTOMS CHARGES
For deliveries to countries outside the European Union, any customs import charges will be borne by the recipient. We are not aware of the amount of customs charges, which will be communicated to you by the courier once the shipment arrives at its destination. We therefore invite you to contact the Customs Office of the country of your interest in advance to check the costs and any import limits.
All orders placed from UK territory will be exempt from payment of customs duties or taxes, regardless of their value.
Customs costs will be borne by you only if you decide to return your order.
If you have any questions, please contact our Customer Service.